013: 6 Automatic Ways To Remove Defects from eBay Seller Performance

★ Removing eBay Defects: https://www.ebay.com/help/policies/selling-policies/seller-performance-policy?id=4347

Certain transaction defects received for reasons beyond a seller's control will be automatically removed from the seller's performance standards and feedback profile. For example

  1. The buyer did not pay for their order and an unpaid item is recorded against the buyer.

  2. An eBay Money Back Guarantee or PayPal Purchase Protection request is ruled in the seller's favor.

  3. The defect was the direct result of an eBay site issue or an eBay program error.

  4. eBay takes action on a buyer for activity that violates the Buying Practices policy.

  5. eBay or PayPal instructs you to hold a shipment or takes action to cancel the transaction.

  6. eBay can determine through valid tracking that the defect was the direct result of systemic delays in shipping or communication. Examples include wide-scale shipping carrier delays, items stuck in customs, or power outages due to extreme weather. These events will be listed on eBay's announcement board.

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